Support Specialist - Customer Service

Applicants are required to submit a combined cover letter and resume in one document. Your cover letter must summarize your interest, education and experience relative to this position. Incomplete materials will not be considered.

To expedite the application process, combine your cover letter and resume into one PDF document before applying and upload electronically when requested in the online application process.

This position is OPEN UNTIL FILLED and applicants are encouraged to apply immediately.  The first review date for application materials is scheduled for July 13th

Interested parties are also invited to contact Human Resources at joblist@chelanpud.org to discuss the position.

$28.25 - per hour 

In addition to any State mandated benefits, employees also enjoy the following benefits,

• Competitive wages
• Outstanding benefits which include zero cost employer funded medical, dental, and vision healthcare benefits
• Leave benefits including paid leave starting at 21 days (3.23 hours/week prorated based on hours paid) per calendar year up to 35 with tenure
• Paid Holidays – up to 11 days per calendar year, paid jury duty.
• Employee Assistance Program
• State Retirement PERS participation (positions working 70 hours per month for at least 5 months each year)
• Optional 457 plan participation with employer matching 401(a) plan
• VEBA health reimbursement account
• Optional Healthcare and Dependent Care Flexible Spending Accounts
• Life/Voluntary Life & Long-Term Care plan option
• Short-Term Disability & Long-Term Disability
• Recognition programs and position specific stipends
• Award Stipends: Safety, Employee Appreciation, Retirement Awards

For more explanation of the district benefits please visit our benefits website www.mychelanpudbenefits.org.

Support Specialist - Customer Service

Join our team at Chelan County Public Utility District. As one of the largest hydroelectric generating utilities in the Northwest, our mission at Chelan PUD is to improve the quality of life for the thousands of people who call our pristine desert and mountain community home.

Overview
Provide exceptional customer service as a first point of contact for both internal and external Service Center customers. Performs a wide range of office support including, but not limited to, data entry, project support, p-card reconciliation, purchase requisitions/orders, scanning documentation, payroll entry following CBA rules, travel planning, paging, and assisting with visitor badge request needs.

Responsibilities

• Provide exceptional customer service as a first point of contact for customers interacting at the second-floor lobby counter in the Service Center. Triage customer needs for assistance by obtaining the appropriate person/team. Assist with visitor badge request needs. Answer phone calls, assist callers with questions, page, take messages and redirect calls as appropriate.
• Create, process, and administer scanning files ensuring retention requirements are met. Stays abreast of District records management and retention policies. Executes disposition of records according to State guidelines.
• Provide wide range of office support for Customer Utilities such as Pcards reconciliation, purchase requisition and order processing, correspondence, standard updates, assist with updates to internal and external websites and with the coordination of meetings arrangements as requested.
• Enter field personnel payroll following CBA rules and act as a “super user”, providing in-depth assistance to others in proper time entry processes for the payroll solution.
• Coordinate travel arrangements, research travel alternatives and prepare of travel authorizations, cash advances and expense reports for approval.
• Order and distribute office supplies.
• Maintain regular and predictable attendance: Perform related duties and responsibilities as required. Comply with District policies. Complete all required training. Maintain a working knowledge and comply with District safety procedures and specific safety requirements of this position, and those in accordance with applicable provisions of the Revised Code of Washington (RCW) and Washington Administrative Code (WAC).
• Provide redundancy by understanding the administrative assistant(s) role and supporting in times of high workload or leave.

Reports To
Supervisor - Customer Service & Dispatch

Overtime exemption
Non-Exempt

Qualifications
Experience

• 2+ years Clerical support experience required. Experience working with the public and external entities preferred.

Licenses and Certifications

• Must successfully complete clerical testing. required.

Skills and Abilities
A fully skilled incumbent will have the following knowledge skills & abilities:

• Knowledge of administrative and clerical procedures and managing files and records.
• Requires excellent customer service, interpersonal and communication skills.
• Ability to communicate and share information excising confidentiality, judgement, and diplomacy.
• Ability to prioritize multiple tasks and handle a wide range of responsibilities daily in an accurate and timely manner.
• Ability to work well in a team environment or under minimal supervision.
• Must be self-motivated with strong organizational skills.
• To perform this job successfully, an individual is required to have basic knowledge of PeopleSoft HRIS, intermediate knowledge of Maximo Order Processing; Microsoft Excel; Microsoft Outlook; Microsoft PowerPoint; Microsoft Word; General Office Equipment and FileNet.
• Must be proficient in reading, writing and speaking English.
• This position communicates with the public more than 20% of the time. Bilingual fluency in English and Spanish is preferred.

Physical Demands

• Sitting - Regularly
• Standing - Frequently
• Walking - Occasionally
• Lifting 1-10 lbs Floor-Waist - Occasionally
• Lifting 1-10 lbs Waist-Shoulders - Occasionally
• Lifting 1-10 lbs Above Shoulders - Occasionally
• Lifting 11-25 lbs Floor-Waist - Occasionally
• Lifting 11-25 lbs Waist-Shoulders - Occasionally
• Climb Stairs - Occasionally
• Twisting at Waist - Occasionally
• Stooping/Bending - Occasionally
• Reach Floor to Waist - Occasionally
• Reach Waist to Shoulder - Occasionally
• Reach Above Shoulder - Occasionally
• Wrist/hand/fingers manipulation (keyboarding, mousing, etc.) - Regularly
• Repetitive Motions - Frequently
• Talking - Frequently
• Hearing - Frequently
• Visual - Near Acuity - Regularly
• Visual - Far Acuity - Occasionally
• Visual - Depth Perception - Occasionally
• Visual - Color Discrimination - Occasionally

Working Conditions

• Noise Intensity Level: - Moderate

District Values

• Trust - We act with integrity, empathy, competence, and transparency, earning the confidence and respect of each other and the public we serve.
• Safety - We protect what matters most through the choices we make.
• Stewardship - We responsibly manage and thoughtfully oversee all resources entrusted to us for the benefit of future generations.
• Collaboration - We transform our deep expertise from individual advantage into shared power - partnering across teams to maximize our impact and secure our future.
• Courage - We boldly step into the unknown to do what matters, seeking opportunities to grow and lead. 

Equal Opportunity/ADA
Chelan PUD is an Equal Employment Opportunity employer (EOE Minorities/Females/Protected Veterans/Disabled). We value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to any protected classifications as defined by law.

EEO Law Posters can be found on the main Careers (chelanpud.org) page in English and Spanish.

The job functions and physical requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The statements contained herein reflect general details as necessary to describe the principal functions for this job, the level of knowledge and skill typically required, and the scope of responsibility. This should not be considered an all-inclusive listing of work requirements.  Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.

Chelan PUD is an Equal Employment Opportunity employer (EOE Minorities/Females/Protected Veterans/Disabled). We value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to any protected classifications as defined by law.

EEO Law Posters can be found on the main Careers page in English and Spanish. 

Chelan PUD will not be offering any work visa sponsorship for this role.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)